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I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
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VOO TV +
Solution acceptée
CANCELLATION of my VOO television and mobile subscription
Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!
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Mon abonnement VOOmobile
Hi, they ask a proof that you leave Belgium just to be able to stop your contract at the right date for example the 25, because in a normal cancellation it is always the first day of the next month.
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Hello @Yasuhide, My apologies for the delay in returning. A copy of the contract has been sent to you today. I remain available if needed.
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Solution acceptée
Hi cuilian.liu Could you please fill your profile with your customer number, please ? I'm very sorry for the late answer. We'll do all our possible to cancel your contract asap, as you asked - if it's not done already of course :)
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
@Gilles N. I finally managed to place the termination request via the customer support and received the final invoice and bpost sticker to return the modem. However I have one last question. Since the connection is terminated only after 15 days of us
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hi, i am not sure to understand what you want. You need two connexion for two different people with separate contract ? I am afraid that is not possible, one incoming cable is always ( i think) only one modem and only one contract.
Two modem in one flat
Hello, I have one coax incoming cable in my flat. This is in the middle of the flat. There is a splitter to divide it into two connection, so the two coax calbes routed in the wall to two opposite corners of the flat. The VOO Modem/router installed one of this connection. See please at
Problème
Hello @Charis I will have the possibility to cancel the contract when your customer number will be added. Do you want to cancel all the product on the 31st of October ?
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
Solution acceptée
Mobile data using in Canada
Hello, I've one question. Is it possible to use our mobile phone contract in Canada? If yes, what are the costs? In my account I find only an option to extend Europe wide data using but not worldwide. Thank you for any help in that case. Regards,Thorsten
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Mon téléphone mobile
Hello @Yasuhide, Your subscription changed to DUO NET SUPER RELAX + MOBILE on 09/06, changes are always made from the first of the following month, as the contract adapts on the first of each month. This is why your June period is still billed on t
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Solution officielle
No internet+TV at home again
Good afternoon, I inform you again that there is neither internet nor TV at home. A week ago we were without internet for nine days. I am really afraid of this. I just called VOO service but I didn´t understand the answering machine. Could anyone give me more information? We are trying not to
Problème
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Ma connexion Internet
Thank you for the clarification. Unfortunately, it leaves me with a few more questions. 1. Section 6.2, "Termination by the Customer", in the Voo Terms & Services (https://www.voo.be/en/general-terms-and-conditions) states that, "the Customer
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
@Gilles N Good morning/Bonjour. I could receive a copy of the contract today. I appreciate your help. Thanks a lot. Best regards, Yasuhide
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Hello @VenkatChandrasekaran , This is a contract assignment. I will transfer your request to the appropriate department. Thank you for your patience :-) Nice day.
Change subscription
Hi, I would like to change the subscription from my name to my wife's name. What is the procedure? Thanks, Venkat
Question
Hello @bvijaycom, It is the only way to cancel a contract with our society. Rest assured that speaking english agents are available when you call this number. I can notice that you have touch someone, the date of the cancel is the 21 of this month
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Solution officielle
Good morning @Yasuhide, I can confirm that the agent in our shop did put the contract in your file. There is no need for you to send it by bpost also :) If you have any other question, I remain available. Have a nice day
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
wifi tres inestable - connection coupe tout le temps
On viens de m'installer voo et depuis ce moment la connection a internet est tres inestable, avec des coupures constantes. Impossible de travailler comme ca. J'ai du continuer a utiliser la connection de proximus (heuresement que j'ai attendu a voir la performance de voo avant the resillier l
Problème
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Ma connexion Internet
@Gilles N. I tried calling the number again, but there is no option to chose the language to English. The call is directly answered by someone and they speak only French. My wife tried to speak in bit and pieces of little French she knows but somehow
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Unfortunately, this will not be possible. Plan and Subscription are two very different words that have a different meaning in the VOO administration. The mobile contract was cancelled today and will be billed until tomorrow, the end of November. &n
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Good morning, Your contract has been effective since 01/06.I send an email to the dedicated service so that the update is made in your customer area.I will come back to you as soon as I have confirmation that everything is in order.Beautiful day
Gilles N
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Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question